Privacy Policy
This privacy policy explains how Pedal Provisions handles personal data for website enquiries and bicycle service requests. It is written for a general audience and focuses on the information we actually collect, why we use it, and the choices available to you.
Data We Collect
When you contact Pedal Provisions, we may process your name, email address, phone number if you provide it, your message, and any service preferences you choose to share. We may also process basic technical data such as server request metadata and browser or device information when you use the website.
Where Data Comes From
We receive personal data when you submit a contact form, send an email, call us, or visit the workshop and share details about your bicycle service needs. Technical data may be collected automatically through normal website operation and security functions.
Types of Cookies
The website uses essential cookies needed for basic operation and cookies that store privacy preferences. We do not rely on confirmed analytics or marketing cookies in the information currently available to us.
Cookie Controls
We use cookies only for essential site operation and to remember privacy preferences. You can control cookies through your browser settings, and you can clear stored cookies from your device if you want to remove them.
Why We Use Data
We process personal data to respond to contact requests, arrange bicycle service communication, manage workshop intake and follow-up, maintain website security, and support technical delivery of the site. We also use limited data to keep records needed for administration, service summaries, and legal compliance.
Service Providers
We may share personal data with service providers that support website delivery, security, and message handling. These parties are expected to use the data only for the services they provide to us and to keep it protected. We do not confirm broader sharing for analytics or advertising in the current website setup.
Legal Disclosure
We may disclose personal data if we are required to do so by law, court order, or a lawful request from a public authority. We may also share information when needed to protect our rights, prevent misuse, or respond to a security issue.
Your Rights
You may have rights to know what we hold, correct inaccurate details, ask for deletion in appropriate cases, and object to certain processing. Where we rely on consent, you can withdraw it for future processing based on that consent. Some requests may be limited by recordkeeping, security, or other legal duties.
How to Make a Request
To make a privacy request, use one of the contact methods listed in this policy and describe what you want us to review. We may ask for enough information to verify your identity and locate the relevant record. If we cannot fully comply, we will explain the reason where the law allows us to do so.
How Long We Keep Data
Inquiry records are kept for the time needed to answer the request, manage the service process, and maintain ordinary business records. Technical logs are kept for a limited period for security and troubleshooting, then removed or anonymised when they are no longer needed. If a legal obligation requires longer retention, we keep the relevant data for that period only.
Policy Updates
If we make a material change to this privacy policy, we will update the page and may use a reasonable notice method for important changes. The version in effect is the one published at the time you use the website or contact us.
GDPR Overview
Where GDPR applies, we process personal data on a lawful basis such as responding to your request, carrying out a service you asked for, meeting legal obligations, protecting our website and records, or relying on consent where consent is the appropriate basis. We keep the processing limited to what is needed for those purposes.
GDPR Rights
If GDPR applies to your data, you may ask for access, correction, deletion, restriction, or objection in the cases allowed by law. You may also ask for portability where that right applies, and you may withdraw consent when processing is based on consent. We may need to confirm your identity before acting on a request.
Contact Details
Use the contact details below for privacy questions, rights requests, or record corrections.